Join the company as the Senior Manager of Support Excellence and redefine customer interactions through cutting-edge AI solutions in a hybrid work setting.

This role involves overseeing knowledge management, quality standards, and learning performance as the company evolves towards AI-native customer support. Leading a diverse team, you will be pivotal in streamlining processes and establishing a high-performance culture. You are expected to articulate an ambitious vision that engages cross-functional teams and directly boosts customer satisfaction.

Key Responsibilities: • Architect a cohesive vision for support functions • Drive AI transformation across service channels • Foster collaboration with product and tech teams • Cultivate a high-performing management team • Establish measurable outcomes through OKRs

Requirements: • 8+ years in support or operations • Minimum of 3 years in managerial roles • Proven track record in delivering at pace • Exceptional cross-functional collaboration skills • Strong presence and communication capabilities

Bring your expertise in support operations and cutting-edge thinking to redefine customer experiences at the company. #J-18808-Ljbffr

📌 Support Operations Senior Manager Position (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg