Job DescriptionPosted Tuesday, March 24, 2026 at 4:00 AMWhen you joinEast Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.“What Powers You” matters. Here’s how we support our administrative team membersCompetitive compensation with results‑based rewards and annual merit increases tied to performance100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeingProfit sharing and deferred profit‑sharing programs to support long‑term financial planningCareer growth opportunities, with many roles across our four divisions filled through internal promotionsIndustry leading training and development, including in‑house learning opportunities and tuition reimbursement to support continued growthA collaborative, team‑based work setting where contributions are recognized and valuedEmployee discounts on batteries, plus access to exclusive deals on popular brandsSales Support RepresentativeTheSales Support Representativeis responsible for providing administrative, analytical, and operational support to the National Account Sales Team.100% on‑siterole enhances sales effectiveness by managing reporting, customer program administration, data accuracy, and cross‑functional coordination to ensure a high level of customer satisfaction and account performance. As a key contributor to the National Accounts function, the Sales Support Representative helps drive strong account execution through proactive communication, reliable data management, and continuous improvement.Key ResponsibilitiesAnalyze sales and operational data to identify trends, risks,



and opportunities for national accounts.Monitor account‑specific performance and highlight accounts performing above or below target thresholds.Conduct order and ETA research and respond to key and national customer inquiries.Manage scrap recovery reporting and validate data with the Finance Department.Review warranty‑related data to identify improvement opportunities.Partner with cross‑functional teams to support management of active orders and provide weekly reports to the client base.Identify data inconsistencies and work with internal teams to resolve issues.Maintain customer portals and complete customer‑specific administrative requirements.Maintain pricing databases and update retail and competitor pricing as required.Collect data and feedback from Sales and Customer Service teams to identify and develop tools and procedures that will improve sales execution.Create reports, surveys, presentations, and program materials as needed.Participate in meetings, take notes, and execute follow‑up actions.Liaise with internal departments to support customer programs, reviews, and rollouts.Maintain accurate product information and internal documentation in partnership with Master Data.Support customer needs, technical inquiries, escalations, and training activities.Experience & Qualifications3+ years of experience in administration, sales support, reporting, and/or account management.Post‑secondary education in business, sales, or marketing, or a mix of education and experience.Solid interpersonal and communication skills with the ability to work effectively across all organizational levels.Strong customer service orientation with urgency, proactive follow‑up,



and consistent status updates.Ability to build and maintain strong relationships with customers and internal stakeholders.Creative problem‑solving abilities with demonstrated troubleshooting capability.Strong project and time management skills with the ability to manage multiple priorities.Highly organized, detail‑oriented, and able to work in a fast‑paced setting.Self‑motivated, results‑oriented, and capable of working independently.Robust technical skills and proficiency in MS Word, Excel, PowerPoint, inventory systems, and sales management platforms.Intermediate to advanced Excel abilities including formulas, pivot tables, V/X lookups, and data analysis tools.Experience gained in industrial or automotive sectors a strong asset.Other ConsiderationsBackground checks including criminal checks, employment references, and driver's abstracts will be requested.Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date.Hiring range for this role is $60,000 to $70,000 annually. Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.AI UsageEast Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.Application ProcessApplicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message. All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.Accessibility and InclusionEast Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.#J-18808-Ljbffr

📌 Sales Support Representative - C$60,000 - C$70,000 A Year (Courtice)
🏢 East Penn Canada
📍 Courtice