Position SummaryThis temp to hire position will be acting as a core member of the assigned project delivery team. The solutions integrator provides creative and practical solutions to business challenges, configures CCaaS solutions and builds integrations to various contact center systems. The solutions integrator is responsible for delivering quality installation services and personalized customer‑focused support in a timely manner.Position ResponsibilitiesAct as a technical advisor with expert understanding of partnering CCaaS solutionsAssist the business analyst in gathering business and technical requirements and maintain build booksImplement, configure and test proposed solutions, which may include:Spin up CCaaS instances and configure SIP trunking and integrationsBuild Voice Bots, Chat Bots, Self‑service IVRs and DTMF IVRsPerform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.Omni‑channel experiencesAI driven tools such as real‑time transcription, agent assist, speech and text analytics, predictive engagement,



etc.Participate in AI application buildsMaintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects.Acquire and maintain knowledge of partnering solutions’ offering, remain up to speed with all current features and releases.Contribute learnings to company‑wide knowledge baseParticipate in internal projects that enhance the quality or efficiency of integration servicesProvide training to end users as required (agents, supervisors, administrators, etc.)Assist in resolving special product‑related issues or complex escalated support cases as needed.Any other relevant duties.Technical SkillsIn depth knowledge of Genesys Cloud CX and/or Five9Technical proficiency in Cloud services (Azure, AWS, GCP)Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMSExpertise integrating CCaaS solutions with third‑party platforms (CRMs, ERPs, ticketing,

📌 Contact Center Solutions Integrator (Temp To Hire) / Intégrateur De Solutions Pour Centres De C... (Quebec City)
🏢 CallTower
📍 Quebec City