Position OverviewFinning Canada is seeking to hire a permanent, full-time Regional Parts Manager, BC North. Reporting to the Director of Parts Operations, this role is responsible for providing clear and effective leadership while fostering a healthy and safe work environment for all parts employees across multiple branches within the region. The successful candidate will be accountable for driving customer and shop parts sales, executing strategies that achieve targeted customer satisfaction levels, meeting KPI performance standards, and delivering on parts goals and objectives.CompanyFinning CanadaNumber of Openings1Worker TypePermanentWhat we can offer youGreat people and place to work with a hybrid work opportunityCareer advancement and training opportunitiesPension and employee stock purchase plans with company contributionsExtensive health benefits including group medical and dental perks, and short‑term and long‑term disability benefitsExpected salary range between $110,000 and $130,000 annually, reflecting our commitment to competitive compensation based on experience, qualifications and fit for the role.Job DescriptionSafety LeadershipLead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.Actively lead by example and champion a safety culture by ensuring that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed.Ensure employees hold and maintain the appropriate safety training required for their position.Ensure that monthly spot audits are conducted and that at a minimum safety TRIF and LTI targets are met, always striving for zero.Work closely with the EH&S; team to find improvement opportunities in the existing safety programs.Consider safety components in day‑to‑day activities, participate in Branch Safety Committees, and impart this mindset to the team.People LeadershipDemonstrate clear and effective leadership to parts employees spread across multiple locations of the assigned region.Provide role and responsibility guidance, performance management, coaching, mentoring, and training to support growth and development.Complete annual performance reviews for hourly/unionized employees and ensure documentation.Ensure a fair and equitable recruitment process in selection of employees, advocating corporate principles around diversity and inclusion.Provide quality, timely feedback through formal and informal conversations to support performance management.Utilize Finning HR systems for day‑to‑day people management tasks such as time management, vacation approvals, goal setting, performance reviews, and recruitment.Identify workforce planning opportunities per branch/business requirement to manage volumes, vacation coverage,



and STD coverage.Strategically engage Chargehand/Lead Hands to manage quality and quantity as outlined by the CBA.Participate in succession planning for various parts roles and manage the ratios effectively.Clearly define job duties for hourly roles to improve performance within the parts team.Drive engagement and results with CSC employees working from home and in the office.Communication, Collaboration, Inclusion & DiversityProvide inventory control group with feedback on stock requirements to meet customer demands and ensure collaborative communication with teams.Work closely with sales, service leaders, and warehouse within the branch for smooth parts operations flow and customer relationship building.Stay connected at the facility and region level and remain abreast of changes.Collaborate with HR partners to ensure due process in performance management, disciplinary actions, and employee terminations.Ensure people‑management decisions obey the Collective Bargaining Agreement and Finning policies.Lead or participate in grievance processes and work with Labour Relations to resolve.Build a highly engaged team with active communication, feedback, and leadership, fostering a positive employee experience.Share Employee Experience Survey results, solicit feedback, develop and implement action plans to build a highly engaged and performing team.Use strategic skills to present leadership business cases for business growth and sustainability aligned with the RRR Strategy.Travel to various branch locations across the region.Utilize Finning digital and face‑to‑face tools to ensure connectivity to all locations within the region.Customer FocusManage day‑to‑day parts operations, assets, and review monthly parts metrics with a focus on people and core operations delivery.Ensure execution of Finning’s parts operational processes and customer service commitments within each branch.Maintain strong customer satisfaction, building and strengthening relationships, retention, and improving net promoter scores.Direct timely resolutions to customer issues and goodwill settlements.Handle parts‑related customer escalations and ensure resolution aligns with Finning policies.Maintain accurate and updated customer data and promote this mindset within the team.Participate in quarterly top‑tier customer meetings and ensure engagement.Lead and implement required operational continuous improvement processes.Act as an ambassador for parts excellence to exceed monthly metrics.Engage parts personnel in key metrics and guide them toward performance goals.Manage key warehousing activities for smaller branches where applicable.Financial ManagementPlan and manage reporting of parts financial results, assets, and facilities requirements.Handle P&L; aspects, reporting,



and forecasting.Manage budgeting processes.AccountabilityEnsure employee training and regular checks to adhere to Standard Operating Procedures.Apply Finning Health and Safety management system to meet OH&S; requirements.Create quality career learning plans and performance objectives aligned with business strategy.Drive effective parts sales through product knowledge, marketing programs, and customer relationships.Develop and foster healthy relationships with the union and unionized employees.Achieve operational and strategic targets, customer satisfaction, and loyalty and retention.Accountable for all parts KPI, including safety, performance, customer satisfaction, and financial metrics.Mandatory (Must-Have) SkillsMinimum 8 years progressive experience in a parts‑related role such as front parts counter sales or parts warehouse.5 to 8 years progressively responsible people‑management experience, preferably in a unionized setting.Experience with parts and warehouse management systems.Strong understanding of parts and shop counter sales process.Well‑rounded understanding of product support sales process.Knowledge of enterprise resource systems deployed within the parts network.Understanding of warranty offerings and goodwill practices.Thorough understanding of labor relations and grievance resolution process.Business acumen and financial planning, budgeting, and forecasting knowledge.Performance management and improvement plan processes and high‑performance leadership principles.Preferred (Nice‑to‑have) SkillsKnowledge of occupational Health & Safety standard.Ability to utilize HR tools for day‑to‑day people‑management tasks.Soft SkillsExcellent oral and written communication skills and tact.Proven ability to balance time commitments between key operational functions.Strong communication and presentation skills across all levels of the organization.Proven leadership, coaching, mentoring, people, and team development skills in a unionized environment.Adaptability to ever‑changing business needs and a focus on continuous improvement ideas.Exceptional relationship management skills with a strong customer focus.Strong analytical, problem‑solving, and decision‑making skills.Proven financial business acumen.Ability to ensure strategic business planning related to operational aspects.At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental or physical disabilities. Finning is committed to providing reasonable accommodations and adjustments to individuals with disabilities. If you require an adjustment or accommodation at any point during the recruitment process, please inform your recruiter.#J-18808-Ljbffr

📌 Regional Parts Manager - Prince George, Bc - C$110,000 - C$130,000 A Year (Winnipeg)
🏢 Finning Canada
📍 Winnipeg