Travel to Office ExpectationsFor Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office, including onboarding, team events, semi‑annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.Job SummaryThe Technical Account Manager’s key objectives are to proactively enhance the quality of service and help clients better leverage the Long‑Term & Post‑Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making.Key ResponsibilitiesUnderstanding client’s business and technical requirementsProactively identifying and driving improvements that increase stability and scale of technical infrastructureProactive, solution‑oriented problem solving, ensuring effective platform adoptionConducting periodic meetings in conjunction with the Customer Success Manager to ensure ongoing satisfaction and maintain visibility of any technical projectsProviding answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help desk questionsUsing a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changesDeveloping action plans in collaboration with Customer Success ManagerHelping to identify opportunities to improve/optimize existing processesIdentifying and analyzing underlying trends and helping with root cause analysisActing as a direct point of escalation for high‑impact Support cases and/or projectsEnsuring clients have early visibility into product releases and roadmapProviding customer feedback and potential opportunities to relevant internal groupsYour Key StrengthsProven work experience in a TAM, Project Manager or similar client facing roleExperience dealing with large customers and complex support issuesStrong customer orientation and service skillsProven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executiveSolid technical background with hands on experience in digital technologiesIn‑depth knowledge of the healthcare industryAbility to grasp customers' business objectivesEngaged, pro‑active and drivenExcellent verbal and written communication skillsStrong presentation skillsStrong analytical and problem‑solving skillsTeam player and able to work independently without supervisionAbility to influence, coordinate and interact internal and external stakeholdersSalary RangeUS: Base salary range is $100,000 – $112,000 with a 10% performance‑based bonus and full‑time perks. Individual compensation within the range is determined by job‑related skills and experience.Benefits & PerksRetirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition and moreEEO StatementPointClickCare provides equal employment opportunity and does not discriminate based on race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Accommodations are available upon request.#J-18808-Ljbffr

📌 Technical Account Manager (Integrated Care) - $100,000 - $112,000 A Year (Winnipeg)
🏢 PointClickCare
📍 Winnipeg