Elevate your career with Teads as a Technical Support Engineer, providing crucial second-tier technical support. This Canada-based role focuses on resolving complex issues and driving technical solutions.Join a pioneering team at Teads where your expertise in technical support will make a real difference. You will handle escalated cases, collaborate with various departments, and ensure high-quality service for brand partners. Your troubleshooting skills and clear communication will enable seamless campaign execution.Key Responsibilities:
- Manage and prioritize technical cases end to end
- Analyze issues while coordinating with various departments
- Support high-profile brand accounts effectively
- Document and share known issues with solutions
- Conduct client troubleshooting sessions proactivelyRequirements:
- Experience in ad tech or technical customer support
- Proficient in SQL for effective data analysis
- Robust interpersonal skills for client interactions
- Familiarity with project management tools
- Basic understanding of command line toolsSupport innovative media solutions with your technical skills at Teads.#J-18808-Ljbffr

📌 Technical Support Engineer At Teads (Toronto)
🏢 Teads
📍 Toronto