Full job descriptionWe are looking for a Customer Service Representative to join our team, reporting to the Customer Service Manager. In this role, the Customer Service Representative will deliver dedicated support to direct and distributor customers, field sales teams, and internal departments. Responsibilities include providing pricing and delivery information, processing orders, and supporting all customer service activities across multiple industries. The ideal candidate works independently, demonstrates strong initiative, and proactively identifies opportunities to enhance the customer experience and add value.This position is a replacement role within Atlas Copco Canada Inc.ResponsibilitiesBe a pro‑active team member, always challenging convention and seeking a better wayInteract with customers via telephone, email, online chat, or in‑person to provide support and information on products or services. All responses (phone, email, chat, etc.) are returned the same dayRespond to customer calls and inquiries, process orders, provide quotes, etc. for assigned direct/distributor customers and support staffUse multiple tools, i.E., email, phone, various databases, etc., to perform the taskSupport miscellaneous calls received through the department’s phone queueManage open order reports, expedite back‑orders, provide updates to external and internal customersHandle customer concerns and requests for Returned Goods AuthorizationsIssue purchase orders via SAP to Atlas Copco product company and or secondary suppliers based on sales order processing requirementsSupport inquiries related to billing or services rendered; work with applicable departments to provide resolution to customerCommunicate with the company’s Application Center on customer orders and inquiriesWork in partnership on projects to aid continuous improvement and implement improvement programs (working practices, organizational change, business excellence or lean programs, other)Support shipping and receiving activitiesAdditional duties could include purchase order entry and maintenance and EDI order supportAll other duties as assigned by managementQualificationsAbility to communicate effectively across all levels of an organization3-5 years of experience in customer serviceExperience working with a distribution business is a plusSAP experience preferredIntermediate/Advanced Microsoft Suite, specifically Microsoft Excel experienceDemonstrable data entry skillsProficient in general use of navigating and using a computerExcellent written and verbal communication skills with a focus on solid interpersonal skillsAttention to detail and timeliness with responses to inquiries, emails, phone calls, etc.Ability to work independently and in a team environmentProlonged periods of sitting at a desk and working at a computerCompensationThe expected compensation range for this position is $60,000–$63,000 per year. Final compensation may vary based on job‑related knowledge, skills, and experience. If your qualifications differ from those listed above, the scope of work and final compensation may be adjusted accordingly.BenefitsAmple opportunities for professional development & growthOutstanding company benefitsMedical, Dental, and Vision benefits100% company match toward retirement pension plan15 days of Paid Time OffGym & Education ReimbursementMuch more!Comprehensive Training ProgramA Rewarding Company CultureAtlas Copco Canada Inc. is an equal opportunity employer and is committed to accommodating applicants throughout all stages of employment, including recruitment. Multiple interview formats are available. If you require accommodation during the interview process, please inform the recruiter. All accommodation requests will be handled confidentially.#J-18808-Ljbffr

📌 Customer Service Representative - $60,000 - $63,000 A Year (Winnipeg)
🏢 Atlas Copco Canada
📍 Winnipeg