Cognizant is looking for a Deskside Engineer Lead in Brampton, Ontario, focusing on providing onsite technical support for traders. Your expertise will help maintain operational excellence by ensuring trading applications are fully functional.

This role demands a seasoned professional with experience in front-office and trader support. You’ll be responsible for troubleshooting issues with trading platforms like Bloomberg Terminal and managing service requests through tools like ServiceNow. Strong Windows and Mac support skills, combined with a background in financial services, are crucial for this role.

Key Responsibilities: • Support traders with high availability and technical insight • Troubleshoot applications, desktops,



and market data feeds • Manage incidents through ServiceNow or similar tools • Coordinate promptly with infrastructure and vendor teams • Follow ITIL processes and maintain necessary documentation

Requirements: • 4-8 years in Trader or Financial IT Support • Robust background in Bloomberg and trading technologies • Proficient in Windows/Mac support and troubleshooting • Familiarity with Active Directory, Citrix, and Microsoft 365 • Strong analytical and communication abilities

Contribute your technical expertise to support traders at Cognizant in Brampton. #J-18808-Ljbffr

📌 Brampton Deskside Engineer Lead Opening (Winnipeg)
🏢 Cognizant
📍 Winnipeg