Job DescriptionWhat can you expect in this role?Project And Process ManagementAccountable for conducting current state process analysis, consolidating findings, and developing recommendations on business processes, procedures, and tools within Commercial Insurance.Analyze processes to understand current state performance using tools such as process mapping, customer value and cycle time analysis.Provide recommendations on potential future state solutions and processes to key business stakeholders and gain alignment on new process design and needs.People Management And LeadershipDevelop, coach, mentor, and manage the performance of direct reports.Accountable for evolving the skills and competencies of the team as the needs of the organization, specifically Commercial Insurance, evolve.Initiative DeliveryDesign and maintain delivery roadmaps, secure required resources, establish dependencies, and understand impacts to project.Act as a first point of escalation to overcome blockers, manage initiative risk, and ensure delivery team engagement, including negotiation and building trust.Provide business direction on agreed-upon process improvement initiatives.Partnership DevelopmentFoster a culture of collaboration, continuous learning, and empowerment with direct reports and other delivery teams and functional areas.Use influence and negotiation skills to deliver priorities that support Commercial Insurance.Develop and maintain effective working relationships with business and technical teams, external vendors, and key stakeholders.Strategy & PlanningProvide external research and market intelligence input on the development of strategic plans related to customer experience best practices and emerging trends.Support the implementation of the Commercial Insurance strategic plan by translating the plan into tactical goals, action plans,



and activities for the process optimization team.What do you bring to this role?University Degree in a related discipline.3–5+ years of leadership/management experience.3–5+ years of experience utilizing Lean Six Sigma, Systems Thinking, or similar process improvement methodologies.3–5+ years of project management experience.Preference for candidates with:P&C; insurance industry expertise and knowledge of broker models and technologies.Relevant industry-related certifications, such as PMP.Knowledge of project planning and delivery tools like Jira and Confluence.Demonstrated track record of success in process improvement, change management, and operating model transformations.Strong stakeholder management skills and the ability to build effective relationships with senior leaders and external vendors.Excellent business acumen and written/verbal communication skills, with a proven ability to effectively communicate business strategy, goals, and targets.Ability to establish clarity around change impacts and communicate implications to various stakeholders while proactively influencing or managing potential issues.The ideal candidate enjoys thinking strategically, applying creativity to problem solving, and collaborating to produce cutting-edge enhancements.Salary Range : $106,500–$156,500What’s in it for you?Hybrid work schedule for most roles.Company share ownership program.Incentive Program – employees may participate in incentive plans paid out at the discretion of the company and subject to performance.Pension and savings programs with company‑matched RRSP contributions.Paid volunteer days and company matching on charitable donations.Educational resources, tuition assistance, and paid time off to study for exams.Support for inclusion with employee groups, gender affirmation surgery, access to BIPOC counselors, and resources for working parents.Wellness and recognition programs.Discounts on products and services.As part of the selection process, this role requires successful clearance of a Criminal Background Check and a Credit Check.We encourage diverse backgrounds and perspectives; if you don’t meeteveryrequirement but feel you could add value, please apply.#J-18808-Ljbffr

📌 Process Improvement Manager - $106,500 - $156,500 A Year (Winnipeg)
🏢 Definity
📍 Winnipeg