Elevate customer engagement as an IVR / Contact Centre Solution Architect, focusing on Salesforce Service Cloud Voice and Amazon Connect. Design cutting-edge voice solutions for our contact centre.

This position calls for an architect with extensive experience in Salesforce Service Cloud Voice and Amazon Connect. You will oversee the implementation of voice-enabled systems, manage omni-channel routing, and lead technical teams to enhance customer service delivery. Your role will bridge business needs with technical capabilities.

Key Responsibilities:



• Develop scalable contact centre solutions for voice and digital • Lead design and implementation of Salesforce integrations • Troubleshoot issues and provide solution support • Conduct omni-channel routing across various platforms • Mentor technical teams during deployment phases

Requirements: • Strong expertise in Salesforce Service Cloud Voice • Knowledge of Amazon Connect and telephony operations • Experience with Salesforce Apex and Process Builder • Proven leadership in technical project execution • Ability to translate business needs into technical strategies

Utilize your skills in Salesforce and telephony to transform our contact centre services. #J-18808-Ljbffr

📌 Contact Centre Architect: Salesforce & Amazon Connect (Winnipeg)
🏢 Envision Technology Solutions
📍 Winnipeg