TD is seeking a Senior Business Support Analyst in Toronto to enhance Cloud Data Platform capabilities. Drive operational excellence through AI integration and process modernization.
This role emphasizes the importance of customer-centric support and engagement strategies. You'll take ownership of support operations, leveraging advanced tools to improve efficiency and knowledge management. Managing project initiatives and maintaining service excellence will be your primary focus.
Key Responsibilities: • Manage the operational readiness of Cloud Data Platform • Maintain oversight of support tickets and communications • Identify areas for process automation and enhancement • Collaborate on documentation for PMO requirements • Analyze service metrics to inform improvements
Requirements: • 7+ years in relevant business support roles • Undergraduate degree or technical certification • Proficient with Jira, ServiceNow, and Azure • Knowledge of AI tools and data policies • Ability to facilitate discussions and manage workflows
Join TD to lead the way in modernizing business support through cutting-edge Cloud Data Platform initiatives. #J-18808-Ljbffr
📌 Cloud Support Analyst: AI & Azure Focus (Winnipeg)
🏢 TD
📍 Winnipeg
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