EMCO Fire Protection is a strong, growing, and nationally recognized business — and we’re expanding our footprint across Canada. We are launching a recent operation inKelowna, BC, and this is a rare opportunity to build a business from the ground up.As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.Job DescriptionProcess sales orders and turn quotations into orders through customer interactions, primarily over the phoneAssist in the warehouse picking orders, receiving deliveries and loading trucks.Maintain relationships with established key accounts and ensure that their requests are being metUse interpersonal skills to strengthen relationships with existing customers and increase market shareAct as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customerProspect and develop new customers using outbound calling campaignsMeet or exceed the Profit Centre’s gross profit and sales targetsAssist counter sales during peak hours and continue to drive business through face-to-face customer interactionsInvestigate and resolve customer issues such as pricing deductions and product returnsExpedite customer material with vendors when requiredFollow up with customers on quotes and outstanding ordersSupport the Outside Sales and Counter Teams with customer orders and issuesBe an integral part of the team supporting all activities that occur at the Profit CentreCommunicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit riskPerform other tasks as requested by the Profit Centre ManagerQualificationsCollege and/or University degreeA minimum of 1 year of experience in customer service or inside sales/contractor experience preferredProficient in the use of Microsoft Office softwareOutstanding customer service and telephone skillsAbility to prospect new customers and increase sales with existing accountsPossess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlinesStrong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammatesAbility to identify customer requirements and provide profitable solutions and close the saleAble to learn and operate the applicable software system used to process ordersPreferred SkillsPrevious experience with or knowledge of plumbing and building products sold at the Profit CentreExperience using Trend and EclipseBenefitsGreat mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with solid core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeAdditional InformationSalary Range - $50,000 + profit shareEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.#J-18808-Ljbffr

📌 Inside Account Manager - C$50,000 A Year (Winnipeg)
🏢 EMCO Fire Protection
📍 Winnipeg