Analyst, Guest RecognitionWe are looking for an Analyst, Guest Recognition to support strategy, guest acquisition and member management, business reporting and performance of Four Seasons’ global recognition service to drive loyalty and retention of our most loyal and valuable guests.What You’ll Be DoingContributing to the delivery of the overall strategy for recognizing and driving loyalty of Four Seasons consumers consistently across the globe.Provide day‑to‑day support for guest recognition initiatives, ensuring seamless execution across the Four Seasons ecosystem.Support competitor analysis, research & segmentation, positioning, testing, performance, measurement & reporting and governance.Work with Insights and Analytics teams to identify, monitor, engage and nurture different consumer segments within a population to drive desired performance around retention and satisfaction.Partner with Operations teams to execute strategic initiatives, assess issues, solve issues, track & monitor performance of key metrics, recommend methods to optimize.Monitor and track KPIs to drive desired performance; key metrics include increased satisfaction, retention, trial, revenue and visits.What You BringMinimum 2–3 years’ work experience in loyalty and advantages programs, consulting,



product/program management, and/or brand strategy to high‑value consumers.Bachelor's Degree in Business or equivalent is required.Experience with strategy and planning, and performance measurement.Experience partnering with analytics and insights to inform strategy.Effective oral and written communication skills.High proficiency in Excel and PowerPoint.Understanding of high‑touch service delivery and operational execution from a relevant background (Financial, Hospitality, Airline, Luxury Travel, Luxury Retailer).Guest‑facing project management experience an asset.Experience using analytics and BI reporting platforms an asset (Alteryx, SQL, Power BI, etc.).Experience using Salesforce an asset.Annual Base Salary Range:$70,000 – $85,000 CADThis role will be a hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.#J-18808-Ljbffr

📌 Analyst, Guest Recognition - C$70,000 - C$85,000 A Year (Winnipeg)
🏢 Four Seasons
📍 Winnipeg