Who we areAt Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink—unique to each location.Growing our culture‑focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.Are you a natural fit for the new world of Rocky?The positionThe Retail Operations and Communication Manager champions a human, connection‑led retail experience through the optimization of retail systems and communication. This role ensures store teams receive clear, timely, and consistent information that drives strong execution, engagement, and alignment.The role is responsible for managing and optimizing retail systems, and acts as a key partner between retail, the workshop, and cross‑functional teams. The Retail Operations and Communications Manager ensures all store teams have the tools, resources and support needed to operate efficiently while delivering an exceptional customer experience.This role can be based in a hybrid capacity from our Canmore Workshop, or fully remote from Alberta or Toronto, provided there is a Rocky location present and accessible.What you'll be doingAllocations & Inventory ManagementPartner cross‑functionally with store leaders, sales, inventory, allocations, and shipping teamsManage launch quantities and monitor sell‑through ratesOptimize stock receiving processes across all stores, lead cycle counts, and reduce out‑of‑stock instancesManage end‑to‑end inventory flow, replenishment,



and in‑stock optimizationCollaborate with procurement and operations to ensure timely stock delivery and in‑store availability of finishing touchesMonitor for financial responsibility and act as a strong voice of advocacy for retail efficiency and customer experience in all decisions related to inventory and suppliesFacilities & Store MaintenanceOversee facilities management, including plant care, store/window cleaning, mat services, music accounts, POS system (Shopify), and securityManage store room contracts and seasonal storage leasingAct as Project Manager for store openings, closings, small projects, and renovationsAct as the health and safety representative for the retail function adopting and adhering to protected work practices and environmentsWorkforce Planning & Labour ManagementManage and support Store Leaders in optimizing labour aligned to traffic, productivity, and sales targetsPartner with Director, Retail to set and load sales and KPI targets per store, ensuring accuracyConsistently review schedules, provide feedback, and manage schedule building when neededOversee training and coaching of Store Leaders on time & attendance and payroll verification, and follow up with Payroll as neededSystems & Process ManagementAccountable for ensuring retail stores, supporting tools, and systems are optimized to meet business needs and store teams are set up for high‑volume periodsOwn and manage key retail system functions, including but not limited to NetSuite, StoreForce, music systems, traffic counter Shopify, IT equipment, and initiate vendor support as neededMaintain retail business directory and store hours, ensuring information is accurateDesign and implement scalable retail operation processes,



train and coach store teams on operational standardsReporting & CommunicationPartner with Retail Leadership to ensure communication to stores in engaging, timely and relevant, and supports a consistent and engaging customer experienceAdministrate and optimize all retail internal communications to equip store teams with clarity to execute with confidenceDeliver weekly reporting and data insights to support the Retail Leadership team and Store Leaders in making well‑informed, customer‑centric decisionsDoes this sound like you?Post‑Secondary degree in business, operations management, or a related fieldA minimum of 5 years of experience in a retail leadership roleStrong understanding and expertise in retail systems (StoreForce, Shopify, NetSuite preferred)Deep understanding of retail KPIs (Sales, ATV, UPT, CVR, traffic, labour percent)Ability to balance customer experience with productivity and profitabilityHigh level of integrity, confidentiality, and attention to detailStrong analytical thinking, planning, prioritization and execution skillsDemonstrated experience in conflict resolution and people leadership skillsThrives in ambiguity and able to quickly solve problems with limited informationA people leader, with a growth mindset, who is inspired by Rocky's purpose and wants to share that with teams and customersA valid driver's license and ability to travel to all retail storesWhat's in it for you?This position pays between $70,000 and $90,000 per year, depending on experienceSignificant product discounts and quarterly allowancesSubsidized group medical and dental benefits for you and your familyShare in Rocky’s success – The Great Game profit sharing programGenerous paid annual vacation and personal daysHealthy lifestyle support through an annual allowanceAccess to a dedicated Rocky coach to help you optimize your potentialThe opportunity to participate in Culture Club organized activitiesApplicationWe are accepting applications for the Retail Operations and Communication Manager position until a suitable candidate is found.Eligibility: Candidates must be legally authorized to work in Canada.#J-18808-Ljbffr

📌 Retail Operations And Communication Manager - C$70,000 - C$90,000 A Year (Winnipeg)
🏢 Rocky
📍 Winnipeg