Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.Job SummaryWe are currently seeking aRetention Specialistto join ourCustomer Support TeaminBurnaby, Calgary or Toronto .Team OverviewThe Retention Team handles all internal and external inquiries related to account cancellations, working to reduce churn and maximize the value of our products for existing customers.ResponsibilitiesHandle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers.Support internal teams as the primary point of contact for cancellation requests and potential churn.Address customer concerns and coordinate resolutions with Finance, Billing, Product, Sales and Customer Success teams; ensure timely delivery of our solutions.Collaborate with Support leadership and other stakeholders to ensure retention efforts are successful; recommend improvements based on data and trends.Track and communicate customer feedback to internal stakeholders.Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools.Perform other tasks and duties assigned by Customer Support Leadership as required.Qualifications2+ years of experience in a customer‑facing support, sales, retention, or related environment.Experience providing exceptional customer service, including problem‑solving,



multi‑tasking and summarizing issue resolution.Excellent analytical skills and impeccable verbal and written communication skills, able to convey complex technical concepts to non‑technical audiences.Curiosity about law, tech and AI, and an interest in leveraging technology to help people solve problems.The desire to win and have fun as a member of a high‑performing team.A growth mindset and a sense of optimism and enthusiasm.Bonus PointsBachelor’s degree (or an expected completion date no later than January 2026 if in your final semester).Experience in the legal industry and/or knowledge of the justice system.Experience with our current tech stack: Salesforce, Slack, Gong.Benefits & CompensationCompensation is one of the main components of Clio’s Total Rewards Program. The expected salary range for this role is CAD 68,000 to 80,000 to 92,000, varying by region.Competitive, equitable salary with top‑tier health benefits, dental and vision insurance.Hybrid work environment; local Clions expected to be in office at least twice per week.Flexible time off policy; encouraged 20 days off per year.Annual counseling benefit of $2,000.RRSP matching and RESP contribution.Clioversary recognition program with special acknowledgement at 3, 5, 7 and 10 years.Diversity, Inclusion & AccessibilityWe are committed to equal employment prospect and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know, and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Retention Specialist, Customer Support - C$68,000 - C$92,000 A Year (Winnipeg)
🏢 Clio
📍 Winnipeg