Resident & Family Experience Coordinator IICheltenham Community – North YorkRate of Pay: $43,055 – $53,819We are looking for an existing vacancy. If you're passionate about being part of a team that's committed to the Team Member Experience and driven by innovation and growth, join us!As a Resident & Family Experience Coordinator II, you will play a critical role within our communities, impacting the lives of residents and igniting the warmth of human connection.ResponsibilitiesLead the resident move‑in, transfer, and move‑out process in accordance with the organization’s move‑in experience standards, including application facilitation, assistance with accessing financial supports, tours, introductions to the community and operations, and ongoing support for residents, families, and substitute decision makers (SDM) as they adjust to long‑term care.Provide social services worker counselling services within the scope of qualifications.Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families, engaging external resources as required.Support residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.Respond to, correspond with,



and track feedback received in the resident home area/neighborhood to ensure timely and satisfactory outcomes.Provide reporting and analysis of feedback to Leadership & Quality Committee.Collaborate with departmental leaders to coach and direct resident home area/neighborhood teams, ensuring exemplary service excellence and hospitality for resident and family experience.Must Haves (Qualifications)Registered Social Services Worker per provincial legislation.Minimum of three years’ experience in healthcare, social services, or a related sector.Knowledge of the Long Term Care Act & Regulations preferred.Customer‑service related experience an asset.Hospitality and/or sales related experience an asset.Robust oral and written communication skills required.Ability to organize, plan, and delegate responsibilities.Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.#J-18808-Ljbffr

📌 Resident & Family Experience Coordinator (Social Services Worker) - C$43,055 - C$53,819 A Year (Winnipeg)
🏢 Sienna Senior Living
📍 Winnipeg