Vice President, Retail Operations

About the Company

Market-leading provider of affordable glasses, contact lenses & eye care services

Industry
Retail

Type
Privately Held

Founded
1984

Employees
10,001+

Specialties

- opticians
- hearing aid dispensers (uk and netherlands)
- domiciliary eyecare (uk only)
- optometry
- optometrists
- it
- technology
- support office
- marketing
- and audiology

Business Classifications

- B2C
- E-Commerce

About the Role

The Company is seeking a Vice President, Retail Operations to join their dynamic team. This senior leadership role is pivotal in driving store performance and enhancing customer experience across the Canadian retail network. The successful candidate will be responsible for leading the development and execution of the retail operations strategy, ensuring operational excellence, and championing best practices and innovation. Key responsibilities include leading national retail projects, developing customer experience strategies, and establishing KPIs to drive accountability and results.



The role also involves leading a high-performing team, building trusted relationships with stakeholders, and representing Canadian retail operations in regional and global forums.

Candidates for the Vice President, Retail Operations position at the company should have significant senior leadership experience in retail operations, customer experience, or multi-site retail management. The ideal candidate will have a proven track record of leading large-scale operational teams, driving business performance, and managing complex change initiatives. Robust commercial acumen, exceptional stakeholder management, and a passion for developing people are essential. Experience in a national, franchise, or partnership-based business is highly advantageous. The company values collaborative, curious, courageous, compassionate, and commercial behaviors, and is committed to fostering a diverse and inclusive workplace.

Hiring Manager Title
Director of Central Operations

Functions

- Operations

📌 Vice President, Retail Operations (Burnaby)
🏢 Confidential
📍 Burnaby