Become a key problem-solver with Cayenta as a Remote Support Analyst. Engage with customers, investigate complex issues, and utilize AI tools to enhance service delivery.Cayenta, a division of Harris, is seeking a Remote Support Analyst to tackle intricate application issues. Your role emphasizes analytical skills, customer service, and teamwork. You'll use up-to-date technology to find accurate solutions while building your knowledge base and contributing to a culture of continuous improvement.Key Responsibilities:- Resolve customer issues promptly and thoroughly- Monitor support queues and own tickets until resolution- Investigate data and application integration problems- Collaborate with teams for complex issue resolution- Document solutions and enhance team knowledge baseRequirements:- Experience in technical or customer support roles- Strong communication and analytical skills- Proficiency in SQL and database troubleshooting- Familiarity with AI tools and software support- Ability to work independently and adapt quicklyYour analytical mindset and problem-solving skills will drive excellence in support at Cayenta.#J-18808-Ljbffr

📌 (Remote) Support Analyst - Remote (Boucherville)
🏢 Aarorn Technologies
📍 Boucherville