Join Alcor Solutions as a Senior ServiceNow CSM Consultant specializing in Customer Service Management (CSM) and integration solutions. This role demands deep expertise in CPQ and SOM while engaging directly with clients. As a senior-level consultant, you will lead workshops to discover client needs and translate them into scalable ServiceNow solutions.
Your background in implementing end-to-end processes from Lead-to-Cash will be crucial. In this customer-facing role, you'll also manage business processes, solution design, and stakeholder interactions to drive effective outcomes. Key Responsibilities:
Facilitate discovery workshops to assess client processes
Design and implement ServiceNow CSM and CPQ solutions
Customize applications using industry best practices
Integrate Sales, Order Management, and Support functions
Provide production support and continuous improvement Requirements:
Bachelor’s degree in IT or related field
Over 5 years of ServiceNow implementation experience
Certified System Administrator and CIS-CSM
Proficient in JavaScript, REST/SOAP APIs
Solid problem-solving and communication skills Leverage your expertise in ServiceNow to elevate customer service operations at Alcor Solutions.