General Manager – BoutiqueOverviewResponsible for driving the boutique’s business performance, leading a high‑performing team, and ensuring exceptional customer experience while aligning with SMCP’s brand and sustainability commitments.ResponsibilitiesLead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention.Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.Act as the ultimate brand ambassador, inspiring the team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.Lead clienteling initiatives by building meaningful, lasting relationships to elevate the in‑store experience and drive customer loyalty.Drive key performance indicators (KPIs), including achievement of commercial targets, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.Ensure seamless operations across front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency.Oversee daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.Leverage resources provided by corporate partners,



serving as a key liaison between headquarters and the boutique to align strategies and maximize business success.Implement corporate initiatives effectively, adapting them to meet the specific needs of the team and store while driving overall performance.Qualifications2-3+ years of prior supervisory experience, preferably in luxury retail management.Prior experience managing in a commission workplace is a plus.Prior merchandising experience.Natural leader with strong coaching, communication, and people development skills.Passionate about client relationships and creating a high‑touch, personalized shopping experience.Results-driven and strategic in decision-making, with a focus on achieving KPIs.Strong recruiter who attracts top talent to build a high‑performing team.Achieves talent acquisition targets, including open-to-hire percentage and hiring speed.Achieves staff turnover goals.Highly organized, adaptable, and solutions-oriented in managing store operations.Brand ambassador who embodies SMCP’s core values and vision for modern luxury.Flexible availability, including evenings, weekends, and holidays, is required.Fully versed in front and back of house.Benefits50% shopping discount, seasonal wardrobe offering, and seasonal clothing allowance.Cell phone contribution.Comprehensive health benefits: medical, dental, vision coverage; life and disability insurance.RRSP/DPSP savings plan with company contributions.Paid time off: vacation, holidays, sick time, personal days, parental leave.Pet benefits; Employee Assistance Program (EAP) and MAVEN Family Planning support.Monthly and seasonal bonus incentive plan.LocationVancouver, Canada – Compensation Range: 85,000 - 95,000 CAD.#J-18808-Ljbffr

📌 General Manager, Sandro-Paris - Mcarthurglen Outlets, Richmond, Bc - C$85,000 - C$95,000 A Year (Winnipeg)
🏢 Sandro Paris
📍 Winnipeg