Take on a critical leadership role at Citigroup as a Senior Apps Support Lead, specializing in Pega and AI platform management. Guide teams to ensure system stability and enhance service delivery across business functions. This full time position requires extensive Apps Support experience, focusing on managing complex issues and stakeholder engagement.

You will lead support teams, implement best practices, and optimize resource allocation to boost incident response times. Your ability to communicate effectively with all levels of management will be vital for maintaining operational excellence. Key Responsibilities:
Ensure system availability of Pega and AI platforms
Direct incident management from detection to resolution




Oversee vendor relationships for offshore services
Develop automation tools for incident resolution
Mentor junior engineers to raise support standards Requirements:
Over 10 years of Apps Support experience
Proven skills in stakeholder management
Excellent project management and communication skills
Background in AI-powered platforms preferred
Bachelor's degree required; Master's degree is a plus Lead the charge in enhancing Citigroup’s application support through your expertise and strategic oversight.

📌 Senior Apps Support Lead At Citigroup Mississauga
🏢 Citi
📍 Mississauga