Lightspeed is seeking a data-driven qualified to own and evolve a customer health score program across CX operations and leadership. You will collaborate with GTM, P&T;, and Finance to drive data-backed insights and enable cross-functional teams with robust documentation, training and playbooks.
The role emphasizes translating health score patterns into strategic recommendations, validating outcomes like renewals and churn, and leading QBRs with data-driven narratives to impact revenue growth.