6 month contract + possible extension/conversion to FTE

Hybrid 1x per month in Toronto

Pay: $22/hr T4

Required Skills & Experience

- Prior experience in a financial operations environment (bank/credit union/financial institution preferred)
- Strong attention to detail and accuracy
- Ability to learn quickly and be receptive to coaching/training
- Solid written and verbal communication skills
- Solid computer proficiency; able to work confidently across multiple systems/tools
- Basic Excel skills (used mainly for tracking; advanced skills like pivots/VLOOKUP are a plus but not required)

Nice to Haves

- Exposure to transfers, back-office processing, documentation review, or similar operational workflows is a strong asset

Job Description

Insight Global is seeking Operations Associates to support one of Canada’s largest financial institutions with a newly established CTI team focused on transfers-in activities. This role will support the banks peak elevated season. The successful candidates will be detail-oriented, quick learners,



and strong communicators who are comfortable working in a fast-paced operations environment. This is primarily remote, with the expectation that resources are local to the client’s district/commutable area in case occasional in-office training or coverage is required.

- Review and validate incoming documentation related to transfers-in
- Prepare and send required documentation to other financial institutions (FIs)
- Conduct follow-ups and outreach, including calling financial institutions as needed
- Complete internal operational entries and updates across multiple systems
- Maintain accurate tracking and documentation to support day-to-day workflow
- Communicate clearly and proactively with the team/manager regarding work status, updates, and any issues

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 Operations Associate (Toronto)
🏢 Insight Global
📍 Toronto