OverviewJob Title: Production Support Delivery ManagerLocation: Toronto, ON (3x onsite a week)Employment Type: ContractPay Rate: CAD$45 - $50/HR INCJob DescriptionThe Onshore Production Support Delivery Manager is accountable for end‑to‑end service delivery of production support operations for Client’s core card processing workplace, with a primary focus on TSYS TS2. This role acts as the single onshore point of accountability for service stability, major incident management, vendor coordination, and client governance, ensuring uninterrupted banking operations and regulatory compliance.ResponsibilitiesOwn end‑to‑end production support delivery for TSYS TS2 core card processing platformServe as the onshore incident commander for Major / P1 / P2 incidents impacting TS2 and downstream integrationsLead incident triage, recovery coordination, RCA, and permanent fix implementationAct as the primary interface with TSYS, Mastercard, and other third‑party vendorsEnsure strict adherence to SLAs, OLAs, regulatory, and audit requirementsDrive proactive problem management, stability initiatives, and risk reductionOwn production governance including daily operations, weekly service reviews, and executive reportingPartner with offshore support managers to ensure seamless 24×7 coverage and effective handoversOversee change, release, and deployment activities related to TS2 and integrated systemsEnsure documentation, runbooks, SOPs, and compliance artifacts remain audit‑readySupport transition activities including KT, shadow support,



and move‑to‑steady‑stateTechnology & Domain ScopeCore Banking / Card Processing: TSYS TS2Payments & Networks: MastercardIntegrations: APIs, batch processing, file interfacesChannels Impacted: Credit card servicing, statements, onboarding, reconciliationOperations: Incident, problem, change management within regulated banking environmentRequired Experience & Skills12–15+ years of IT operations / production support experience5+ years in a Delivery Manager or Service Manager role supporting core banking or card platformsStrong hands‑on experience with TSYS TS2 (mandatory)Proven experience managing 24×7 production support for Tier‑1 banking systemsDeep understanding of card lifecycle, settlement, reconciliation, and regulatory controlsStrong ITIL expertise: Incident, Problem, Change, and Release ManagementExperience managing vendor relationships and executive stakeholder communicationsExcellent crisis management, decision‑making, and leadership skillsExperience working in hybrid onshore–offshore delivery modelsReporting & GovernanceActs as the primary onshore delivery owner for TSYS TS2Leads client‑facing governance, executive updates, and regulatory discussionsAccountable for service quality, SLAs, incident outcomes, and continuous improvementDisclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.#J-18808-Ljbffr

📌 Production Support Delivery Manager - C$45 - C$50 An Hour (Winnipeg)
🏢 Aarorn Technologies
📍 Winnipeg