Drive user experience excellence as the Manager of IT User Experience at Magna in Aurora. Lead a Deskside Support team while providing top-tier technical support and executive assistance. Magna is seeking an experienced Manager to enhance user support and operations.

You'll oversee technical support for employees and ensure that incidents are resolved according to established standards. This role requires strong leadership in managing a team as well as direct communication with C-level executives. Key Responsibilities:
Manage Deskside Support technicians and provide guidance
Deliver technical support for hardware and software issues
Support C-Level executives during off-site events
Ensure incidents are resolved per defined SLAs
Develop solid relationships with stakeholders across IT Requirements:
5 years of Deskside and Executive Support experience
Strong technical knowledge of desktop settings
Proven communication skills with executives
Background in supporting events and high-quality service
Financial responsibility in budget management Enhance the user experience and technical support processes as part of Magna's cutting-edge team.

📌 Manager It User Experience At Magna Aurora
🏢 Magna International
📍 Aurora