DescriptionAt Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We’re making history and the positive news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.Key Job ResponsibilitiesCommunicating with customers directly in person, in addition to communicating via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible full‑time schedule (40+ hours per week)Physical RequirementsCarry, lift, push and pull up to 49 poundsFrequently push, pull, squat, bend and reachStand and walk during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA Day in the LifeYou’ll be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered,



you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.About the TeamOur mission is to be Earth’s most customer‑centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort in every way we can, helping them get the best results quickly and efficiently. We support our self‑service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.Basic Qualifications6+ months of SDS Resolution Specialist experienceExperience with Windows Operating Systems and Microsoft 365Familiarity with multiple web browsers,



data base searching and instant messenger toolPreferred QualificationsBachelor Degree or equivalent work‑related experienceProficiency in verbal and written communication skillsExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandEqual Employment OpportunityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Compensation and BenefitsThe starting pay for this position is listed below. Amazon is a total compensation company; additional earnings mayinclude shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D; insurance, paid time off, and other resources to improve health and well‑being. We thank all applicants for their interest; however, only those interviewed will be advised as to hiring status.CAN, ON, Etobicoke – 22.00 – 33.00 CAD hourlyCompany – Amazon.Com.Ca, ULCJob ID: A10392820#J-18808-Ljbffr

📌 Delivery Station Customer Service Associate, Dsl - C$22 - C$33 An Hour (Winnipeg)
🏢 Amazon.com.ca
📍 Winnipeg