Shape the future of customer support as a Senior Manager at the company. Drive cutting-edge solutions and AI integration within a hybrid working model focusing on support excellence. As the Senior Manager of Support Excellence, you will redefine how Knowledge Management, Quality, and Learning & Performance functions synergize to enhance customer service.

This position is pivotal in transforming operational frameworks, directly impacting AI capabilities and the overall customer experience. You'll lead a team committed to high performance and continuous improvement. Key Responsibilities:
Design and oversee ambitious support strategies
Translate vision into actionable execution plans
Collaborate closely with product and engineering teams
Empower managers to realize team potential
Set industry-leading standards and accountability measures Requirements:
8+ years in relevant fields
3+ years in managerial roles
Expertise in agile portfolio execution
Robust leadership and communication skills
Customer support experience a plus Lead the transformation of customer care with cutting-edge strategies that prioritize operational excellence and AI adaptation.

📌 Manager Role In Customer Support Strategy Toronto (Canada)
🏢 United States Digital Space
📍 Canada