Become an integral part of the Community Services Cluster as an Intermediate Application Support Specialist. This role requires expertise in help desk support, IVR software, and user communication in office, five days a week. We have four openings for candidates who have demonstrated prior help desk experience and have provided technical support for digital systems.

You will be responsible for managing queries, coordinating technical issue resolution, and maintaining documentation in a high-demand workplace. Key Responsibilities:
Provide expert technical knowledge across applications
Manage the ticketed query system and update database
Identify and resolve technical issues effectively
Deliver tailored training for internal teams
Develop insightful reports for operational use Requirements:
Proven help desk experience, both verbal and written
Proficiency with IVR software and digital inquiry tools
Robust problem-solving and analytical skills
Capacity to communicate effectively with non-technical users
Ability to remain calm under pressure and manage priorities Deliver exceptional support and technical solutions as part of a dedicated team in the Community Services Cluster.

📌 Intermediate Application Support Specialist Role Toronto
🏢 A.T. Consulting u0026 Recruiting
📍 Toronto