Hours of Work:7.5 hours per day – 5 day week (M‑F)Work Arrangement:Hybrid 8Salary Range:$92,729.00 – $108,617.60 AnnuallyLocation:Kelowna, British Columbia, Canada; Fort St John, British Columbia, Canada; Quesnel, British Columbia, Canada; Kamloops, BritishColumbia, Canada; Dawson Creek, British Columbia, Canada; Trail, British Columbia, Canada; Penticton, British Columbia, Canada; Terrace, British Columbia, Canada; Smithers, BritishColumbia, Canada; Prince George, British Columbia, Canada; Cranbrook, British Columbia, Canada; Vernon, British Columbia, Canada; Salmon Arm, British Columbia, CanadaWe welcome applications from all qualified job seekers. If you require accommodations, alternative interview formats, assistance with online assessments, or an ASL interpreter throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates.Disability Case Manager – Severe/Catastrophic (Advanced Support & Recovery Specialist)We’re looking for a dedicated professional to provide Advanced Support & Recovery services, helping customers access the necessary benefits, treatment, and healthcare services following accidents that result in severe or catastrophic injuries.What we offer:Competitive Salary & Benefits: We are committed to providing industry market-competitive salary and benefitsSalary Range: $92,729.00 - $108,617.60 + 5% premium16 Time Off days3 weeks' vacationExcellent benefits and pensionFlexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments.Engaging Culture:



We promote an inclusive and diverse work environment.Hybrid Working Model: On‑site office work combined with work‑from‑home flexibility.ResponsibilitiesProactively manage case files in a one‑to‑one case management environment, supporting customer rehabilitation. Leverage your recovery and disability case management knowledge to assess customer needs, develop appropriate goals, milestones, and timelines, and coordinate with customers, family members, and healthcare professionals to manage the physical and psychological impacts of their accident.Communicate empathetically with customers throughout their recovery journey, identify their needs, and coordinate insurance benefits and community resources. Build and maintain relationships with a variety of stakeholders, including external health care professionals, facilities, and community partners.Travel to alternate locations, including healthcare facilities or customers’ homes, as required.Application RequirementsAn undergraduate degree or diploma in Kinesiology, Occupational Therapy, Physical Therapy, Disability Management, or a related field, and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation,



or disability case management.Several years of direct proactive recovery/disability case management with a portfolio of customers, including families, who have sustained severe and/or catastrophic injuries, with direct collaboration with all health care providers throughout rehabilitation.Compliance with the provincially legislated requirements of the Criminal Records Review Act (CRRA).Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders.Detail oriented and organized, able to handle multiple files and tasks on a daily basis.Ability and willingness to travel to alternate locations, including healthcare facilities or customers’ homes, when required.Strong problem‑solving and conflict‑resolution skills.Are you the ideal candidate?A genuine desire to build trusted long‑term relationships with customers and their family members, listening to their concerns and putting their preferences, needs, and values at the center of their recovery goals.Knowledge and understanding of catastrophic trauma and the effects of long‑term disability on mental health.The ability to manage all documents relevant to a customer’s claim, including keeping files up to date and recording details required to facilitate the customer’s recovery.A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer’s recovery journey.We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work.Only candidates legally entitled to work in Canada will be considered for this position.#J-18808-Ljbffr

📌 Advanced Support And Recovery Service - $92,729 - $108,617.6 A Year (Winnipeg)
🏢 ICBC
📍 Winnipeg