Drive IT service management enhancements as a Senior Business Analyst for the Government of Newfoundland & Labrador. Utilize your expertise in a hybrid working format to improve service efficiencies.The Government of Newfoundland & Labrador is seeking a Senior Business Analyst to lead the transition to a new ITSM solution in the OCIO. Your role encompasses business analysis, requirements development, and collaborative solution design with various stakeholders. You will document existing workflows, conduct gap analyses, and guide the team in aligning ITIL best practices.Key Responsibilities:
- Lead the documentation and validation of business and technical requirements
- Facilitate process-mapping sessions and workshops




- Analyze service management capabilities and propose improvements
- Document integration needs and data migration strategies
- Support the CMDB readiness and validation activitiesRequirements:
- Minimum 7 years of relevant Business Analysis experience
- Significant experience in ITSM solution design and implementation
- Familiarity with Freshservice, Ivanti, or equivalent platforms
- Solid understanding of ITIL processes
- Excellent verbal and written communication skillsLeverage your ITSM expertise to drive impactful improvements in government service delivery.#J-18808-Ljbffr

📌 Senior Business Analyst - Itsm Solution Design (St. John's)
🏢 SereneAid
📍 St. John's