OverviewWe are looking for aCustomer Success Managerto join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a solid sense of ownership over your work and your accounts.You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals. You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and are open to candidates based in both regions.Reporting to the VP of Customer Success, you 'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship.What You’ll DoOwn and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.Identify and nurture opportunities for account growth and expansion.Translate client needs into transparent project direction and actionable insights.Focus on program and project execution including quality assurance.Responsible for day-to-day project and client needs,



with guidance from senior team members.Liaise with the sales team for a seamless client transition through onboarding.Act as main customer contact at the project level.Encourage product adoption and expansion.Keep project budget, timeline, and resources in-line with project plan and specifications.What You 'll Have3+ years inan account manager or customer success role, preferably in a B2B SaaS environment.An undergraduate degree in a related field.Excellent communication skills, both written and verbal.A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.Solid technical skills – knowledge of Excel and ability to learn new technologies quickly.Strong problem-solving skills and the ability to work through ambiguity.Comfort and familiarity with AI tools and an interest in growing AI skills to create efficiencies.A proactive approach to tasks and a desire to exceed expectations.Ability to remain composed and solution-focused during times of stress.Flexible communication style adaptable to different audiences.A keen eye for detail and experience with project management.The ability to translate complex concepts into easy-to-follow written and verbal content.Market research experience is preferred.Why RivalWe are committed to pay equity and fair pay practices. Our compensation package includes:Pay range for this role: $80,000 to $95,000 CAD depending on experienceStock optionsRRSP plan with employer matchingParental leave top-upBenefits and work arrangements include a hybrid model, home office benefits, and generous time off.Our ValuesCourageResultsEnergyKinshipRival is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from all qualified individuals. If you require accommodation at any point in the selection process, please email [email protected].#J-18808-Ljbffr

📌 Customer Success Manager - C$80,000 - C$95,000 A Year (Winnipeg)
🏢 Rival
📍 Winnipeg