Drive customer success with Suger as an Enterprise Customer Success Manager in our Vancouver office. Focus on onboarding and retention while managing strategic enterprise accounts. In this hybrid role, you will take ownership of a diverse portfolio, ensuring customer engagement and satisfaction throughout their lifecycle.

Your goal is to facilitate successful implementations while working closely with Sales, Product, and Engineering teams. Build robust relationships with key stakeholders at major enterprises like Snowflake and Workday, identifying upsell opportunities and addressing customer needs proactively. Key Responsibilities:
Own end-to-end account management for Enterprise clients
Lead customer onboarding and implementation processes




Handle inquiries and provide ongoing support via ticketing systems
Contribute to knowledge management and internal documentation
Maintain detailed account notes and health tracking Requirements:
3+ years in Customer Success or Account Management
Expertise in managing enterprise clients and complex relationships
Solid verbal and written communication skills
Organizational skills for multitasking across projects
Proactive in identifying risks and prospects Leverage your experience and strategic insight to foster growth for customers at Suger, enhancing the enterprise success model.

📌 Enterprise Customer Success Manager In Vancouver
🏢 Suger
📍 Vancouver