Description The Chance

Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records.

What to Expect
Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage auto telephone claims until they are resolved
Fully explain the claim process to all customers in a way they’ll easily understand
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level




Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring
Minimum high school diploma required
Experience handling automobile with a positive understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Skilled, friendly, and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills
Bilingualism is considered an asset

This position is also available in our Edmonton, Calgary, and Vancouver offices.

Salary Range: $45,000 - $82,100

📌 Claims Representative, Auto Physical Damage Vancouver
🏢 Definity
📍 Vancouver