Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences. This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform.

You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of remote work and in-person travel offers a agile work setting tailored for client success. Key Responsibilities:
Own management of ACTO's growing client base
Develop a tailored Customer Success strategy for clients
Conduct executive business reviews and ensure client renewals
Drive increased usage and engagement through training
Partner with onboarding teams to streamline customer experiences Requirements:
2+ years in customer success or management roles
Experience managing large-scale projects and stakeholders
Background in Life Sciences is preferred
Comfort with AI tools beneficial
Proven ability to drive client outcomes Help guide clients towards optimal use of ACTO's cutting-edge solutions and enhance their success.

📌 Acto Hybrid Customer Success Manager Toronto
🏢 ACTO Technologies
📍 Toronto