A well-established financial services client is seeking a Bilingual Collections Specialist to support high-volume account management activities within a rapid-paced customer-focused environment. This role requires strong communication, negotiation, and problem-solving skills while balancing customer service with risk mitigation and collections objectives.

Responsibilities
Manage high-volume inbound and outbound collections activity
Negotiate payment arrangements and resolve delinquent accounts
Maintain accurate account documentation and follow-up records
Ensure compliance with internal policies and regulatory guidelines
Assess account risk and recommend appropriate solutions or escalations
Utilize collection and skip-tracing tools to support account resolution
Collaborate with internal teams, including customer service and legal
Support repossession, insurance, and loss mitigation activities as required
Contribute to continuous improvement initiatives and team objectives

Qualifications
Bilingual in English and French (written and verbal)
2+ years of collections, finance,



or related customer account management experience
Automotive finance or financial services experience is considered an asset
Strong communication, negotiation, and customer service skills
Open to bilingual recent graduates will be considered
Ability to manage high-volume workloads with robust attention to detail
Proficient with Microsoft Office and CRM systems
Organized, team-oriented, and capable of working independently
Postsecondary education preferred

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.#RIMCA

📌 Bilingual French Collections Specialist Markham
🏢 Recruiting in Motion
📍 Markham