We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:
Handle incoming calls and emails from internal and external customers
Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual workload and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth, and development

Working Conditions:
Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training:
Classroom-style, on-the-job with a mentor, and online courses
Requirements:
Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Ability to travel to the United States for additional company-paid training,



if offered
College diploma or University degree preferred
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player

Benefits:

We strive to offer an workplace that provides our associates with the right balance between work and family. We offer a comprehensive perks package including:
Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Professional development and training
Promotion from within
Reynolds offers work-from-home days, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Paid vacation and sick days
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal prospect employer.

Pay: $50,000.00-$54,000.00 per year

Benefits:
Company events
Dental care
Life insurance
Paid time off
Vision care
Wellness program
Work from home

Work Location: Hybrid remote in Mississauga, ON

📌 Customer Service Representative Mississauga
🏢 Reynolds and Reynolds
📍 Mississauga