Job Description:
Property Casualty in Insurance| Language Skills : French| Language Skills : English Mandatory
Requirements Experience in Property & Casualty (P&C;) Insurance Multilingual proficiency in English and French (spoken and written)
Experience in policy administration| policy servicing| or insurance operations Ability to interpret insurance policies| endorsements| and policy documentation Proficiency in MS Excel and other productivity tools
Valuable communication and stakeholder management skills Ability to work accurately in a process-driven setting
Positive to Have Knowledge of the Canadian P&C; Insurance Market Experience with Guidewire Policy Center or similar Policy Administration Systems Exposure to insurance compliance and regulatory requirements
Proficiency in Microsoft Office applications. Key Responsibilities Add| modify| delete| and validate policy data to facilitate successful conversion into the target policy administration platform.
Compare source system records with target system data and perform required corrections. Validate policy information| endorsements| coverages| limits| deductibles| and other policy attributes. Investigate and resolve policy conversion exceptions and errors.
Monitor policy conversion queues and take corrective action on error-out policies. Support policy renewals by ensuring timely completion of conversion ctivities.
Perform quality checks and validation activities in accordance with established QA frameworks.
Ensure data accuracy| completeness| and compliance with client requirements. Document exceptions| risks| and issues identified during conversion activities.
Participate in audits| performance reviews| and quality management programs. Maintain daily production and progress reports.
Track and report agreed KPIs and SLA performance metrics. Collaborate with Aviva stakeholders on policy-related queries and escalations.