Overview

BC Furnace & Air Conditioning Ltd.
Pay: $18.25 + bonus
Job Type: Full time

At BC Furnace & Air Conditioning Ltd. we provide residential heating and cooling services throughout the Lower Mainland, specializing in furnaces, boilers, hot water tanks, air conditioning systems, heat pumps, fireplaces, and other HVAC and gas appliances.

This position is primarily focused on answering customer calls, booking service appointments, coordinating technicians, and dispatching daily service jobs. The ideal candidate is friendly, organized, comfortable on the phone, and able to manage multiple priorities in a busy office environment.

Responsibilities
Answer incoming customer calls professionally and courteously
Handle service inquiries and book HVAC service appointments
Schedule and dispatch technicians based on availability, location, and job priority
Communicate appointment details and schedule changes with customers and technicians
Maintain and update customer, job, and scheduling information
Perform accurate data entry and maintain organized records
Print invoices and prepare service-related paperwork




Follow up with customers regarding appointments when required
Assist with incoming and outgoing mail, documents, and deliveries
Provide general administrative support to the office team
Maintain confidentiality of customer and company information

Qualifications
Minimum 1 year of office, dispatch, reception, or customer service experience preferred; but willing to train the right motivated candidate
Robust customer service and telephone communication skills
Comfortable handling a high volume of incoming calls
Excellent organization and time-management skills
Ability to prioritize and adjust schedules in a fast-paced environment
Solid attention to detail and accuracy
Proficiency with Microsoft Office (Word, Excel, Outlook)
Familiarity with Google Workspace is an asset
Strong computer skills and ability to learn recent software quickly
HVAC, trades, service dispatch, or scheduling experience is an asset but not required

Pay: $18.25 per hour

Benefits:
Casual dress
Dental care
Extended health care
On-site parking

Work Location: In person

📌 Receptionist/dispatcher Coquitlam
🏢 BC FURNACE & AIR CONDITIONGING
📍 Coquitlam