Drive customer loyalty in a home-based role as a Customer Loyalty Specialist for Cogeco. Focus on resolving inquiries and building lasting value-based relationships.
In this remote position, you'll interact directly with customers looking to downgrade or disconnect services, utilizing your negotiation skills to retain them. Your role is crucial in ensuring high satisfaction while promoting Cogeco products, solving customer issues efficiently, and hitting performance targets to further enhance loyalty.
Key Responsibilities:
• Address customer requests to downgrade or disconnect services
• Resolve complaints and highlight service advantages
• Make outbound calls to enhance retention and sales
• Deliver exemplary customer service and customized solutions
• Handle billing discrepancies and follow up on improvements
Requirements:
• High School Diploma essential; preferred post-secondary education
• At least 1 year of call center experience preferred
• Solid first-call resolution and customer service abilities
• Excellent communication and active listening skills
• Flexibility to work various shifts in a agile setting
Leverage your customer service expertise and help Cogeco grow customer satisfaction.
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