We are looking for a Delivery Agent/File Organizer to join our team! As part of your job, you will be responsible for ensuring customer satisfaction by delivering vehicles in a qualified manner and performing various support duties as requested by your supervisor: - Monitor customer satisfaction levels; - Process payments; - Oversee the preparation of all sold vehicles for delivery, ensuring that selected options have been properly installed and that all features are fully functional (tinted windows, decals, floor mats, etc.); - Ensure that items requiring installation are scheduled; - Ensure that the vehicle is ready for delivery (cleanliness, owner’s manual, etc.); - Coordinate thedelivery; collect payment upon delivery, offer a tour of the dealership’s facilities, and introduce customers to the appropriate dealership staff,



including the manager and technical advisor; - Complete the delivery, explain all the car’s features to the customer, including the manufacturer’s warranty, services offered by the dealership, and the customer satisfaction survey; - Promptly address customer issues or complaints by immediately informing the sales manager; - Actively participatein the owner follow-up and retention program to foster customer loyalty; - Actively participatein various customer service-related matters; - Assist sales managers when necessary; - Perform other dutiesas needed and as directed by management. The ideal candidate presents a professional image, is well-groomed, and has at least one year of experience.

📌 Delivery Clerk/File Organizer (Mascouche)
🏢 Grenier Volkswagen
📍 Mascouche