Join the company as the Director of CX Strategy & Systems, where you will innovate customer engagement through technology leadership. Drive operational excellence across critical business systems.As Director, you will lead the strategic roadmap for customer experience technology, guiding a high-performing team of analysts and program managers. Your proven leadership and project management skills will shape the company’s approach to customer engagement, ensuring alignment with business goals. You’ll also play a key role in AI adoption to enhance customer service delivery.Key Responsibilities:
- Lead and mentor a team of BSAs and TPMs
- Establish explicit acceptance criteria and UAT protocols
- Communicate effectively with executive stakeholders




- Manage the lifecycle of CX technology initiatives
- Benchmark and integrate emerging CX technologiesRequirements:
- Bachelor’s degree in relevant field; MBA preferred
- 15+ years in Business Systems, including CX leadership
- Successful track record in technology project delivery
- Experienced with Salesforce and other CX tools
- Excellent negotiation and stakeholder management abilitiesRedefine the customer experience landscape by leading innovative technological strategies at the company.#J-18808-Ljbffr

📌 Director Of Cx Strategy & Systems (Toronto)
🏢 United States Digital Space
📍 Toronto