Job Number:JR105485Job Title:Senior Manager, Client ServicesJob Category:ManagementLocation:Centenary SiteJob Type:Permanent, Full timePositions:1Hourly Rate:$68.58 - $79.50Hours:DaysThis chance is posted to support the recruitment of an existing vacant position.Position OverviewScarborough Health Network is seeking a Senior Manager, Client Services to lead mission‑critical digital services that support patient care, clinical operations, and hospital staff across multiple sites.This role provides strategic and operational leadership for Service Desk and Telecommunications services that run 24/7 in a complex healthcare environment. You will lead a large, unionized frontline team, oversee core digital infrastructure, and work closely with clinical, operational, and executive leaders to ensure technology is reliable, secure, and ready for the future.ResponsibilitiesStrategic and People Leadership:Provide leadership for Service Desk and Telecommunications teams supporting three hospitals and multiple satellite sitesSet direction, goals, and performance expectations for supervisors and frontline staffDefine and track service performance metrics and operational KPIsLead recruitment, workforce planning, and workload optimization to support a 24/7 environmentDigital Services Delivery and Technology Oversight:Oversee daily operations of Service Desk and Telecommunications platforms that support clinical and non‑clinical systemsEnsure compliance with organizational standards, cybersecurity policies, and healthcare regulationsDevelop and maintain policies, standards, and operating procedures for service deliveryAssess risks, dependencies, and resource needs for enterprise initiatives and digital health projectsWork with vendors and partners to ensure service continuity, performance,



and value for moneyOperations and Stakeholder Engagement:Ensure 24/7 staffing and escalation coverage for Service Desk and hospital communications systemsAct as a senior point of contact for operational issues affecting patient care or hospital operationsCollaborate with clinical, operational, and executive stakeholders to prioritize support and projectsOversee vendor contracts, service agreements, and delivery metricsManage operational and capital budgetsSupport incident response, downtime procedures, and critical infrastructure recovery when requiredRequirementsUndergraduate Degree in Computer Science, Information Security or equivalentMaster's Degree in Computer Science, Information Security or equivalent preferredCertification in CISP, ITIL Foundation, PMP preferred5+ years experience in a Canadian healthcare related organization5+ years experience in IT service management and service delivery3+ year experience in a leadership roleKnowledge on leading enterprise-wide technology transformation initiativesAccommodation And Diversity StatementScarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.#J-18808-Ljbffr

📌 Senior Manager, Client Services - $68.6 - $79.5 An Hour (Winnipeg)
🏢 Scarborough Health Network
📍 Winnipeg