IFG is looking for competent Helpdesk Support to provide rapid and useful technical assistance to our client's operations. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business
Our client is a video game developer who also has a gaming studio located in the heart of Vancouver, British Columbia, Canada. The team consists of 200+ members from across the globe.
CONTRACT Type: Ongoing contract based on performance
RESPONIBILITIES
IT Helpdesk / Deployment Technician
This is a mid-level role for an experienced helpdesk/deployment technician
This role includes both front-line IT Helpdesk support as well as preparing PCs
Work is assigned via ticket queues and verbally by the team manager
Will work in office at the studio alongside the rest of the IT team.
PC Deployment
Image and deploy PCs following standard methods and procedures
Install drivers and applications as needed to complete installations for different scenarios
Prepare PCs for new users following directions and documentation
Helpdesk Support
Provide studio users with in-person support as well as remote support over Teams
Help users with various connectivity and productivity issues
Normal OS, Office, Outlook and Teams helpdesk support
Resolve basic hardware issues with PCs GPUs, PSUs, and drives
REQUIREMENTS
MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period
MUST know Microsoft OS and Office stack at an EXPERT level
MUST have recent A+ certification OR demonstrate expert PC support skills
Candidates will be subject to technical screening by IT staff to verify these requirements
This description aims to convey the general nature and level of work that employees in this position perform. The actual duties, responsibilities, and qualifications may vary based on the assignment.
IFG is an equal-chance employer. We welcome diversity and are committed to creating an inclusive environment for all.
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📌 Imaging Helpdesk Support Analyst Vancouver (Canada)
🏢 International Financial Group
📍 Canada
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