IBMS (Operative BMS) Support Analyst// (Winnipeg)

IBMS (Operative BMS) Support Analyst// (Winnipeg)

28 Aug
|
apptoza
|
Winnipeg

28 Aug

apptoza

Winnipeg

Role: IBMS (Operative BMS) Support Analyst (L1/L2/L3) Location: Toronto, ON Duration: Long Term Contract Job Description

Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk setting

Troubleshoot issues in scheduling| ad sales| traffic| and billing modules

Handle incidents| service requests| and user queries via ticketing tools

Perform SQL-based database troubleshooting| data validation| and fixes

Investigate and resolve data inconsistencies and system integration issues

Conduct root cause analysis (RCA) and ensure SLA adherence

Support user access| configurations| and minor enhancements

Work closely with sales| traffic| finance| and technical teams

Essential Skills

Strong experience in Operative IBMS BMS system

Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)

Hands-on SQL & database troubleshooting (mandatory)

Experience in helpdesk / EUC support environment

Familiarity with ServiceNow/JIRA or similar tools

Strong analytical| problem-solving| and communication skills

Understanding of infrastructure / EUC environment (VDI| VPN| etc.)

Knowledge of integrations and reporting tools

#J-18808-Ljbffr

📌 IBMS (Operative BMS) Support Analyst// (Winnipeg)
🏢 apptoza
📍 Winnipeg

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