Benefit Operations Specialist at The Home Depot in Toronto, ON M3C 4H9Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position OverviewThe Benefits Operations Lead is responsible for the day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role ensures accurate execution of programs, timely resolution of associate issues, and effective coordination with internal partners and external vendors.This is a net‑new role created to support the growing complexity and scale of Home Depot Canada’s benefits portfolio and to provide dedicated operational ownership for benefits and disability administration.Key ResponsibilitiesBenefits & Retirement AdministrationProvide operational support for Home Depot Canada’s benefits and retirement programs, including eligibility, enrollments, life events, and ongoing maintenanceInvestigate and resolve associate benefit issues requiring detailed review or vendor follow‑upSupport annual enrollment, plan changes, and renewals from an execution and coordination perspectivePartner with Payroll, HR, and support teams to ensure accurate and timely data flow between systemsDisability Operations & EscalationsAct as the primary operational escalation point for complex disability‑related issues (STD/LTD)Coordinate with disability vendors to automate eligibility, and process issuesSupport consistent application of disability processes across the organizationIdentify recurring disability administration issues and elevate systemic concerns as neededServe as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providersTrack, manage and resolve operational issues such as eligibility errors, billing discrepancies,



and service delaysMaintain logs of operational issues and support service‑level monitoringEscalate high‑risk or unresolved issues to the Benefits ManagerVendor Coordination & Operational Issue ManagementServe as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providersTrack, manage and resolve operational issues such as eligibility errors, billing discrepancies, and service delaysMaintain logs of operational issues and support service‑level monitoringEscalate high‑risk or unresolved issues to the Benefits ManagerOperational Controls & Continuous ImprovementMaintain clear documentation of benefits administration processes and operational proceduresSupport audits, compliance activities, and internal controls related to advantages and retirement programsMonitor trends in associate inquiries and operational issues to identify opportunities for improvementContribute to initiatives that improve operational efficiency and associate experienceKnowledge, Skills & ExperienceRequired5+ years of experience in benefits administration, total rewards operations, or HR operationsWorking knowledge of Canadian group benefits, disability administration, and retirement plan operationsExperience managing operational issues and working with external vendorsStrong organizational and problem‑solving skills with attention to detailAbility to manage multiple priorities in a fast‑paced environmentStrong customer‑service mindset when supporting associates and internal partnersPreferredExperience supporting disability administration or escalationsExperience in a large, multi‑location or retail organizationFamiliarity with HRIS, benefits administration platforms, and payroll interfacesProfessional certifications such as CEBS, PCP,



or CHRP considered an assetOperational excellenceIssue resolution and escalation managementStrong communication and collaborationSound judgment and discretionCommitment to associate experienceKey CompetenciesOperational excellenceIssue resolution and escalation managementStrong communication and collaborationSound judgment and discretionContinuous improvement mindsetCommitment to associate experienceThe pay range for this position is between $49,000.00 - $55,100.00In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core ValuesOur associates are encouraged to initiate creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & RecognitionPress ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.#J-18808-Ljbffr

📌 Benefit Operations Specialist - C$49,000 - C$55,100 A Year (Winnipeg)
🏢 The Home Depot
📍 Winnipeg