Join Moneris as a Bilingual Customer Experience Representative, where you will excel in providing technical support to merchants. Bring your English, Cantonese, and Mandarin skills to the forefront of customer service.

In this position within the technical Customer Experience team, you will be responsible for troubleshooting and assisting Moneris merchants based in Toronto or Sackville. You will provide technical support through inbound calls, addressing issues and identifying sales opportunities while working within a structured training setting.

Key Responsibilities:



• Deliver technical support to merchant clients over the phone • Resolve inbound service requests and gather necessary information • Advocate for Moneris products through upsell opportunities • Maintain accurate documentation of customer interactions • Meet targets for productivity and compliance metrics

Requirements: • At least 1 year of experience in customer service, ideally in a contact center • Fluent in English, Cantonese, and Mandarin, spoken and written • Familiarity with software and hardware technical issues • Strong detail orientation and capability to handle rapid-paced tasks • Availability for rotating shifts, including evenings and weekends

Leverage your bilingual skills to enhance the merchant experience at Moneris. #J-18808-Ljbffr

📌 Customer Experience Representative - Bilingual (Winnipeg)
🏢 Moneris
📍 Winnipeg