Our client is a well-established Managed Service Provider (MSP) based in Winnipeg, with nearly 30 years supporting organizations across Manitoba and Canada with outsourced IT services.

They take a proactive approach to IT preventing problems before they happen, not just fixing things after they break.

They''re looking for a highly organized Service Coordinator / Helpdesk Administrator to be the operational hub of their service team keeping tickets moving, technicians scheduled, and clients informed every step of the way.

This is a great fit for someone who loves staying organized, communicating clearly, and making sure nothing falls through the cracks.

If you''re interested, please send your resume to Advantages Real career growth opportunities Ongoing training and development Comprehensive benefits package Paid time off Casual, professional office culture On-site parking Monday to Friday schedule, no weekends Responsibilities Service Board Ownership Monitor and triage incoming service tickets Make sure tickets are assigned and prioritized correctly Escalate urgent issues right away Track ticket aging and service targets Follow up on tickets that have stalled Keep clients updated on ticket status Scheduling & Resource Coordination Coordinate technician schedules and onsite visits Schedule Level 2 and Level 3 resources Coordinate project appointments and timelines Balance workloads across the team Work closely with technical leads to keep things running smoothly Client Communication Answer inbound support calls Manage the support mailbox Keep clients informed on scheduling and status Follow up after service requests when needed Service Administration Create, update,



and maintain support tickets Check ticket documentation is complete and accurate Help with reporting and service metrics Keep client records up to date Support onboarding/offboarding coordination Operational Accountability Flag tickets that haven''t been updated properly Follow up with technicians on overdue tasks Help enforce service processes and standards Spot recurring issues and raise them Help drive continuous improvement across the service team Qualifications Must-Haves Excellent organizational skills Strong verbal and written communication Ability to juggle multiple priorities at once Sharp attention to detail Confident, professional phone manner Strong customer service skills Reliable follow-through and ownership mindset Comfortable working independently in a fast-paced environment Nice-to-Haves Experience in administrative coordination, dispatch, or scheduling Customer service background Helpdesk or technical support experience MSP (Managed Service Provider) experience Project coordination experience Technical Comfort Level No need to be a technician but should be comfortable with: Microsoft 365 (Outlook, Teams, Excel, Word) Ticketing systems like HaloPSA, Connect

Wise, Service

Now, or similar Basic understanding of business IT environments Work Schedule Full-time, Monday to Friday In-office in Winnipeg role requires close in-person coordination with the team Summary Our client is a well-established Managed Service Provider (MSP) based in Winnipeg, with nearly 30 years supporting organizations across Manitoba and Canada with outsourced IT services.

They take a proactive approach to IT preventing problems before they happen, not just fixing things after they break.





They''re looking for a highly organized Service Coordinator / Helpdesk Administrator to be the operational hub of their service team keeping tickets moving, technicians scheduled, and clients informed every step of the way.

This is a outstanding fit for someone who loves staying organized, communicating clearly, and making sure nothing falls through the cracks.

If you''re interested, please send your resume to Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Helpdesk Administrator | On-site (Winnipeg)
🏢 randstad canada
📍 Winnipeg