Job DescriptionAs a Customer Relations Associate, you’ll work in a collaborative and engaging environment with one goal: making a positive impact on people’s day! You’ll field customer billing inquiries, identify each customer’s unique needs, address concerns, take payments, and use emotional intelligence to improve the overall customer experience.ResponsibilitiesCommunicate with customers through inbound calls and field queries on billing, payments, existing and current services, promotional offers and service upgrades or downgrades.Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customer’s needs.Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.Use multiple computer systems to research products, services, common problems, and solutions offered.Document customer needs, interactions, and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved in real time.Create a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service.Participate in regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators.Benefits$16.00 hourly and overtime opportunitiesBest‑in‑class medical, dental,



and vision benefits (if applicable)Refer‑A‑Friend programEmployee assistance programsFlexible schedule optionsCareer advancement in a fast‑growing organizationPeople‑focused environment where you’ll make lifetime connections and friendshipsRequirementsAt least 18 years of age.Physically living in Canada and able to work in Canada.Ability to work between 7 AM and 12 AM EST, with flexibility as business needs may change.At least six months of customer service experience and an understanding of coaching and feedback.Experience troubleshooting issues and owning the resolution for the customer.Demonstrate a caring, supportive, and friendly nature with confidence and urgency.Computer savvy, comfortable working at a desk with multiple monitors.Results‑oriented and comfortable providing customers with recommendations and solutions.Excellent English communication skills, both oral and written.Comfortable working from home with a suitable space and a hard‑wired internet connection.EEO and AccessibilityHGS is committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.You will be required to pass preemployment tests and an interview.#J-18808-Ljbffr

📌 Saskatchewan Work@Home Customer Service Representative - C$16 An Hour - Remote (Winnipeg)
🏢 HGS Canada
📍 Winnipeg