Join Winpak as an Application Support Manager with a focus on ERP and business applications. Ideal candidates will lead the support function for Infor M3 and manage critical application releases.
This role centers on developing and directing an enterprise application support team for Winpak’s ERP, MES, and CRM platforms. Your contributions will ensure seamless implementation and operational readiness of Infor M3, while providing necessary after-hours support for critical incidents. With a focus on metrics and operational excellence, you will drive ongoing improvements and establish best practices in application support.
Key Responsibilities:
• Implement and oversee application support operations • Own L2/L3 support processes and backlog management • Lead support triage meetings for urgent operational concerns • Manage cross-functional coordination for application support • Develop and disseminate support performance metrics
Requirements: • 7+ years in application support or ERP environments • Demonstrated experience leading support or operations teams • Solid understanding of release coordination processes • Experience with manufacturing or distribution applications • Robust communication and problem-solving skills
Elevate Winpak’s application support capabilities by ensuring high availability and performance of critical business systems. #J-18808-Ljbffr