Our financial services client is seeking a Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications Join a technology and operations team delivering 24/7 enterprise support across multiple internal business lines within a major financial institution.

This position focuses on resolving hardware, software, and access-related issues through phone, chat, and email channels.

It offers the opportunity for contract extension or conversion to full time employment based on performance and need.

Contract, Toronto, Hybrid, Working Hours: Remote unless needed to come into office.

Required if equipment issues. 12 months Must Haves Minimum 1 year in a help desk or technical support role providing end-user assistance Experience with Microsoft Azure and related banking applications Proficiency in Service





Now for request and incident management Access request provisioning including granting, modifying, or revoking user access Associates degree in computer-related field or equivalent training Nice to Have Customer service background in a technology environment Formal education or coursework in Computer Science or IT Responsibilities Answer user inquiries regarding software and hardware operations Provide remote troubleshooting and diagnostics for technical issues Process user access requests following established security procedures Log incidents and actions in Service

Now with accurate documentation Coordinate with other technology teams to resolve escalated issues Maintain daily records of support cases and resolutions

📌 Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications 103783-1 (Toronto)
🏢 S.i. Systems
📍 Toronto